Case Studies

Attached are the following case studies:

  • National Blood Authority: Using an RM Workspace/TRIM implementation, the National Blood Authority has transformed its organisational culture and records management function from a paper-rich model to a digital-first culture where over 98.5% of records are born digital, managed digitally and will eventually be digitally retained or cremated.
    Click here to download the case study (PDF)

  • Department of Agriculture and Water Resources: iCognition has supported the Micro Focus Content Manager solution in the Department since 2004, providing 2nd level support, a number of upgrades, and our multi-award winning RM Workspace solution to improve user take-up and adoption. We have also been involved strategically with the client, developing several IM Framework strategies, advising on policies and analysing information assets.
    Click here to download the case study (PDF)

  • Australian Wool Innovation Limited: AWI desired a solution to provide reliable, authentic and accurate information, while still enjoying the benefits of best-of-breed business system functionality. In order to promote the concept of a single corporate and authoritative store of information across the global enterprise, the company chose iCognition to integrate key enterprise applications, SAP and SalesForce.com, to HP/HPE TRIM (recently upgrade to HP/HPE RM) to store all key records and documents.
    Click here to download the case study (PDF)

  • Australian Fisheries Management Authority: Undertook a scoping study for an IM solution and developed related IM policies. Implemented a HP/HPE TRIM - SharePoint integrated solution, which was later upgrade to a HP/HPE RM - RM Workspace solution, as it provided better value for money. A case study of the original HP/HPE TRIM – SharePoint solution is available as an extract of an article from Image and Data Magazine, March 2015.
    Click here to download the case study (PDF)

  • Office of the Australian Information Commissioner: iCognition undertook a scoping study to implement an enterprise wide IM solution consisting of TRIM and Diem Portal (now called RM Workspace). We also provided strategy and IM policy advice, as well as assessing and migrating information in an existing SharePoint implementation.
    Click here to download the case study (PDF)

Some other organisations we have helped achieve outcomes for:

  • Department of Infrastructure and Transport: Provided an IMG framework by undertaking an information asset census and developing an EDRMS Capability Roadmap. Upgraded their 1200 seat TRIM EDRMS to HPE RM – RM Workspace, and implemented our RM Connector to allow simple and easy integration to multiple line-of-business systems.
  • NSW Department of Education and Communities: Gained funding for an EDRMS implementation for 10,000 staff via a comprehensive business case and scoping study. iCognition then helped expand and extend the existing TRIM solution to full EDRMS, including developing a transition strategy, change management and communication plan, and a training plan. We continue to support the solution through ongoing training and business analysis services.
  • Australian Public Service Commission: iCognition successfully implemented HP/HPE TRIM as an enterprise-wide EDRMS coupled with iCognition’s RM Workspace Interface, such that users were transitioned off network drives and captured information into TRIM. RM Workspace made the solution easy to use and encouraged user adoption.
  • Catholic Education Office: Modernised IM practices by establishing our RM Workspace collaborative portal over HP/HPE RM, integrated line of business system and scanning facility, supported by best practice policies and procedures and ongoing training and managed services.
  • Department of Human Services: Helped in a multiple organisation merger through an IMG policy review and user-oriented IMG strategy development.
  • Australian Skills Quality Authority: Helped ensure a complete IMG strategy was enacted during a major business transformation.
  • Australian Curriculum Assessment and Reporting Authority: defined an IM Strategy for this newly formed organisation that established the foundation for good IM.