Support

Customer Support

iCognition provides a range of packaged services in the information management marketplace. Custom requirements such as on-site solutions and dedicated resources can also be facilitated. Regardless of the package chosen, telephone support is available during normal business hours enabling clients to contact iCognition and log any issue with iCognition solutions. iCognition’s online issue management and monitoring system is provided to all our clients to log issues and manage their progress through to completion.

iCognition Support offers a range of structured support contracts that can provide the security of an annual support agreement through to the flexibility of pre-paid days. The choice is yours. It all depends on your requirements and what level of expertise you require to keep your site running smoothly.

Clients who obtain support agreements have the benefit of telephone support and priority email service ensuring access to our team of highly skilled consultants at all times, along with feedback and progress reports from the online issue management and monitoring system.

For more information about our support services email info@icognition.com.au