The No.1 EDRMS in Australia

OpenText Content Manager (CM), formerly known as TRIM, is the number one Enterprise Content Management (ECM) / Electronic Document and Records Management System (EDRMS) used in Australian and New Zealand government since the 1980s. Over time it has expanded internationally to meet the needs of all government, regulated industry and corporate enterprise governance and compliance requirements. It is trusted by security and privacy sensitive organisations such as intelligence, defence, law enforcement, education and research organisations.

Content Manager is designed from the bottom up to comply with ISO15489-1:2001 Information and documentation—Records Management standards and supports ISO:16175-2:2011, the digital records management standard. In addition to its class-leading records management capability, extensibility and security, Content Manager offers flexibility and interoperability to meet digital transformation requirements.

To this day OpenText ensures that records, security and governance standards and requirements important to the Australian and international market are met by the software. OpenText have a strong commitment to Content Manager as it is a growing product, with one of the highest renewal rates (keeping happy customers) in all of OpenText.

iCognition are the experts

iCognition has implemented and supported Content Manager since our inception in 2003. We have implemented over 500 CM systems and have specialist expertise in CM technical, development, configuration and training services. Some of iCognition’s CM clients include:

  • Federal Government, such as The Treasury and Civil Aviation Safety Authority
  • State Government, such as The Tasmanian Department of Natural Resources and Environment
  • Local Government, such as Rous County Council
  • Education, such as Wodonga TAFE
  • Finance sector, such as Perpetual Limited
  • Not-for-Profit, such as Catholic Education Office, Canberra and Goulburn
  • Law enforcement, utilities and more!

For more details, check out our case studies:  Case Studies – iCognition.

.

Get more out of Content Manager

Want to get more from your basic Content Manager implementation that simply enforces a centralised repository model? A centralised model means staff need to take extra steps in capturing, managing or searching for records – something they would rather (and often do) avoid.

Upgrade to the latest version and overcome that limitation! Recent Content Manager versions have significant manage-in-place capabilities that are fast and simple to implement. Wodonga TAFE got iCognition to implement Content Manager to manage records across their environment, including archiving 1600 inactive Microsoft 365 SharePoint and Teams sites and setting up Content Manager manage-in-place for 456 active Teams sites. Check our case studies for more detail.

However, there’s more to it than just swapping to a manage-in-place strategy – to achieve best practice, you need a hybrid records management model, i.e.:

  • In-place records management for general and low-value records.
  • Centralised management for vital and long-term preservation records.
  • Integrated records management for business process-specific records.

Why do you need hybrid records management? Check out our published articles:

.

Add value to Content Manager

iCognition adds value to your Content Manager system through our Ingress components.  You can purchase these components as separate software modules and implement them with your Content Manager system.

Check out all these components on our Ingress Content Services Platform page – you can either transition your Content Manager system to the Ingress platform or simply purchase individual Ingress components to implement with your Content Manager system.

Our most popular components are:

  • Copilot AI Productivity: boost productivity with AI-driven insights into your secure, compliant business records within Content Manager.
  • Process Automation and Insights: streamline Content Manager business process workflows with automation, insights, and directed vital records access.
  • Vital Records Collaboration: boost productivity and security through vital Content Manager records collaboration.
  • Migration and Integration: seamlessly integrate Content Manager and systems, and migrate data for compliance and operational efficiency.
  • Record Analytics: conduct a Content Manager health check, optimise systems, improve security, and enhance content management efficiency.
  • Enterprise Discovery and Insights: efficient, secure enterprise search and insights that include Content Manager records to deliver faster and improved decision-making.

…and lots more! Check out our Ingress Content Services Platform.

Our team provides tailored solutions using the best technology.