Cloud Services
INCREASE SECURITY AND REDUCE RISK BY MOVING TO THE CLOUD
We are leaders in transitioning your records and information management solution to a secure cloud service. Moving your service to the cloud allows you to focus on your business delivery while we reliably deliver your records and information management capability. Our Software-as-a-Service cloud guarantees you maintain meeting you compliance obligations with a secure and highly available service delivered to your Service Level Agreements: you get on with your business, and we deliver your service and ensure you meet your compliance requirements.
Our cloud service is detailed on EDRMSaaS.Cloud, but in summary the service is ISO27001 Information Security Management certified using IRAP certified infrastructure, as well as ITIL compliant. You receive our quality managed service, including our service desk and support systems, and we utilise the Azure Central Government IRAP security certified cloud.
Our ISO27001 certification scope is the delivery, management and support of iCognition’s Electronic Document and Records Management software as a service (EDRMSaaS) in accordance with the Statement of Applicability dated 03 September 2020.
Some key cloud clients that are receiving these benefits are:
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- Australian Digital Health Agency – this federal government agency is in charge of Australia’s $A2 billion My Health Record system and has adopted iCognition’s Electronic Document and Records Management as-a-service cloud solution, EDRMSaaS. iCognition won an open tender to deliver the SaaS solution in a contract worth over $A500K. More details can be found in this article: https://idm.net.au/article/0013489-digital-health-agency-flies-edrms-cloud
- University of NSW – we have successfully provided their enterprise Content Manager cloud service for over 4 years now. Over 2000 users access the system every day via the web or through the multiple student management system integrations. As prime contractor iCognition has always delivered within SLAs, including 99.95% high availability. A case study is available at https://www.icognition.com.au/case-studies.html.
- TAS Department of Primary Industry, Parks, Water, and the Environment – we provide a new 1400 user Content Manager-based service via Microsoft Azure Central. The EDRMSaaS go live occurred in June 2020 and included significant data migration from Lotus Notes and network drives, as well as the implementation of iCognition productivity solutions for workflows, workspaces, systems integration and Microsoft 365 support. A case study and presentation is available at https://www.icognition.com.au/case-studies.html.
- Perpetual Limited – we moved a critical TRIM system into our cloud and upgraded it to Content Manager, including some significant integrations and interfaces. Used across the enterprise this system is considered critical as it manages vital records for clients, including trust and mortgage records. Customers, such as large banks, entrust both digital and hardcopy records to Perpetual for safe keeping and the management of funding allocation. iCognition has successful delivered this critical service within SLAs since February 2020, including completing several threat assessments, penetration tests, and security and service audits. A presentation by Perpetual executives is available at https://www.icognition.com.au/case-studies.html.
WHY GO CLOUD?
Cloud benefits include:- Transparency of costs (and cheaper?): cloud services wrap up all costs to deliver your service. Hidden costs such as DBAs, specialist IMG resources, security management and related support services are packaged into a simple monthly fee. When taking into account scalability, availability disaster resilience and hidden costs, a direct comparison to other delivery models often reveals cloud is cheaper.
- Ultimate security: identify and secure your vital and private information with the confidence that iCognition is ISO27001 Information Security Management certified, and the Azure services you use are fully secure and can be deployed on Australian Signals Directorate certified cloud for Unclassified and Protected Data. The level of physical security, cryptography, vulnerability and penetration management is second to none.
- Reduce technology headaches: we use our specialist IMG knowledge to provide a highly resilient, reliable, secure, scalable service that meets Service Level Agreements. You only need to worry about the user’s access to the service.
- Reliability and availability: dedicated mission critical IMG architectures, hyperscale availability and disaster resilience, contract SLAs and specialist maintenance and support services guarantee your service is available for the contracted level of availability.
- Speed of delivery: save time and money by leveraging Azure and iCognition services to quickly transition to SaaS, with the continuity to deploy wherever and whenever you need to.
- Scalability: as your content capture and user requirements go up or down, both the technology and the price scales to meet these new demands.
- Ongoing technology refresh: throughout the contract benefit from ongoing patching, hotfixes, and version upgrades so that your entire cloud service is guaranteed to be supported by all suppliers involved.
- Compliance: manage highly sensitive records securely and to the legislative and regulatory standards required with our international standards compliant engine from Australian-owned, or even secret-accredited, facilities.
- Increase productivity: maximise discovery, access, sharing and collaboration, for both desktop and mobile users with our suite of powerful solutions designed to satisfy the user’s experience.
- Faster, better decisions: capitalise on your information by utilising our information analytics to unlock insights.
- Hybrid flexibility: modernise your desktop apps on your terms, with the option to rollout to the desktop or transition to full cloud functionality using Office 365.