Maximising return on investment in your records and information management program requires consistent effort using specialised skills. This is not only the technical service delivery of a highly available and reliable system, but it is ensuring the ongoing delivery of program outcomes for information classification, records declaration and capture, and sentencing and disposal.
The dual issues of technical delivery of a specialist IM function, and the ongoing tuning of the records and information policies requires specialist skills and experience that are not easy to find and maintain. We offer extremely experienced and skilled people both in the technical and records specialist streams who can consistently work with you to achieve your service goals.
We can do this by managing your on-premises system, or providing you with a cloud Software-as-a-Service (SaaS). We are ITIL and ISO27001 Information Security Management compliant, have our own service desk and support systems. Our track record in delivering Service Level Agreements in these IM and records services is second to none. We have multiple clients in diverse geographies, including ACT, NSW and Tasmania, demonstrating our considerable expertise and established support capability that can support clients anywhere.
iCognition can provide on-premises managed services for your existing records and information management system. In addition to service desk capabilities, iCognition would conduct a regular program of proactive technical maintenance on the system, covering all production environments and non-production instances.
Example clients that we provide regular monthly on-premises managed services to include:
The mix of technical and/or business services can be customised to your requirements, and services can include: