iCognition provides the following Information Management and Governance (IMG) solutions and services:
iCognition provides a robust and proven Government-grade Records Management Compliance Solution with innovative and advanced manage-in-place capabilities. This solution brings together the best of proven and reliable records management capabilities that ensure timely, accurate, authentic, relevant and contextual-based records, while also providing innovative and useful manage-in-place and autoclassification methods.
The solution enables end users to ‘just get on with the job’ in M365 and other repositories without needing to worry about records management. Having to capture a record in the traditional records management sense is no longer required.
This innovative approach does not come at the expense of existing and future records integrity, security, regulation or contextual discovery. Records are managed for their lifecycle according to policy; and disposal/destruction is likewise managed by policy. This centrally driven governance approach is delivered by an enterprise-wide ‘Compliance Authority’ through which records managers see and manage records across multiple systems to facilitate consistent and strategic records management, while end users continue to access and use the records in the context of their business activities.
The core software used to deliver this ‘Compliance Authority’ is Micro Focus Content Manager. It delivers the manage-in-place capability and govern the records to enterprise standard’s for classification, retention and disposal, while also ensuring that these records can easily be searched and accessed, subject to appropriate controls. This is a highly scalable policy driven approach that manages and protects existing and future records across your enterprise.
This use case for Content Manager is not a traditional EDRMS use case. Content Manager as the enterprise-wide ‘Compliance Authority’ sits behind all information sources to register, index and manage records in-place. In this context, Content Manager is not the end-user solution, and in most case very few users need to access Content Manager directly. Users are most likely to just use their existing apps, such as M365, while the solution manages the records in place transparently.
As records in this solution are registered with, and governed by Content Manager, it is therefore easy to provide a highly usable and useful find and discovery portal so users can search and navigate record structures, and quickly and easily access content in native information sources. A digital dashboard is also available for reporting and provides the user with useful and usable visual analytics on records managed by the system.
The innovation and agility built into the design of the solution allows the client to scale the solution from the simplicity of our core offering to extended options that can be added to enable further sophistication to the manage-in-place and find and discover capabilities. This includes sophisticated autoclassification and labelling driven by Microsoft Advanced Compliance AI/ML.
Importantly, this solution can provide a future innovation path by making further use of the Microsoft compliance stack as more functionality is added over time, possibly even transitioning off Content Manager in the long term, should that be desired.
As a Micro Focus Gold Partner we have implemented over 300 Micro Focus Content Manager (formerly HP/HPE TRIM) solutions since 2003, ranging from pure records management systems to enterprise Electronic Document and Records Management Systems (EDRMS), integrated ERM platforms, workflow solutions, collaboration portals and web publishing systems.
Content Manager has a bright future in the content management market. It continues to be the number one solution to manage records and content across all Australian Governments and has a strong international presence. It is proven and reliable best-of-breed software that is used by over 60% of Australian Commonwealth Government customers, over 65% of State and Territory Government customers, and around 50% of Local Governments entities. It also has a strong private sector market penetration, particularly in universities, not-for-profit and the financial industry.
Our knowledge and experience informs our implementation of enterprise IMG solutions that provide staff productivity and efficiency while also ensuring records and legislative compliance. We can also value-add to the solution to provide a broader IMG platform that uses Micro Focus Content Manager as an information layer and other solutions that provide business specific functions. This includes information capture solutions such as Ricoh MFDs or Ezescan software, workflow solutions such as Micro Focus Content Manager or SharePoint, or solutions such as Intelledox for document generation and webforms.
You can now also have your solution provided to you as-a-service, or implemented on-premises. Our EDRMSaaS.Cloud service allows you to concentrate on your core business while we ensure your information and records management capability continues to serve your requirements according to strict SLAs. Or we can install the software on your premises and offer you managed services to ensure your onsite delivery meets expectations.
iCognition specialises in productivity and collaboration solutions for Knowledge Workers. The management guru Peter Drucker said “The great challenge to management today is to make productive the knowledge worker. This is the key to economic growth and economic performance.” The McKinsey Global Institute estimates that approximately 62% of workers are Knowledge Workers, and goes on to say that significant value can be realized through Knowledge Worker solutions that facilitate faster, more efficient and effective collaboration.
Knowledge Workers have a primary task of "non-routine" problem solving that requires a combination of convergent, divergent, and creative thinking. Typically they need to discover, identify, gather, analyse, assess, share and collaborate around information, which is a ‘super set’ of EDRMS functionality.
iCognition’s primary focus in this space is on the following two key solutions:
Microsoft 365:iCognition is a Microsoft Partner with Microsoft certified consultants whom have extensive experience across various technologies. We leverage Microsoft 365 records management complimented by best-in-industry technologies that reside in Microsoft’s Azure Central. This brings together the best of proven and reliable records management technologies, providing innovative methods and auto-classification to enable end users to ‘just get on with the job’ without needing to worry about records management. Capturing a record in the traditional sense is no longer required.
RM Workspace: Web-based collaboration workspace that provides staff with the ability to quickly and effectively discover, access and share enterprise information. This user friendly, intuitive and accessible (WCAG 2.0 Level AA) workspace is easy and fast to install as a presentation layer over Micro Focus Content Manager and requires minimum configuration. This is RM Workspace, which is used by over 10,000 people, including at Department of Agriculture and Water Resources, Australian Public Service Commission, Department of Infrastructure, Transport, Regional Development and Communications, The Geo Group Australia, Catholic Education, Canberra and Goulburn and Hutt City Council.
As a Micro Focus Software Partner, iCognition provides enterprise IMG solutions for large scale organisations. This includes:
Our RM Solutions COTS products provide a comprehensive solution for enterprises looking to gain extra value from their Micro Focus Content Manager solutions. Our product range includes our multi-award winning RM Workspace collaborative web portal, RM Public View, RM Workflow and RM Connector, as well as migration tools, security products and connections to other systems. All products have been implemented in many organisations, have a strong Return on Investment, and can ensure greater user take-up and adoption of Micro Focus Content Manager based solutions.